PodChats for FutureIoT: integrating IOT into existing business processes

For decades, industrial operations have used sensors to automate parts of processes. In many cases, the automation was primarily about collecting telemetry data. Most processes still required human interaction to get things done.

In recent years, the convergence of IoT technologies with machine learning, artificial intelligence and the cloud, as well as automation, have raised the possibility of integrating intelligent IoT technology into business processes or workflows with the idea of ​​automating them with minimal human intervention.

Seth RydingChief Sales Officer (CSO) Global Sales, Telenor Loginrecognizes that how the IoT is evaluated by a company varies from industry to industry.

“There are general values ​​that you see across different verticals, such as increased reliability, predictability, and the ability to collect real-time data. You can also add new customer value that can drive new billing models for users. The way you operate your business and the transition from selling a product to selling a product as a service brings in new and changes the total business value,” he continued.

How do average business and operational managers in organizations view the IoT?

Seth Ryding: There are always two sides to a coin. There are risks and, in some cases, hesitations in moving to a new solution. The pandemic has shown us that those who made or initiated the transition to a connected solution before the pandemic, have been much stronger when it comes to continuing through the pandemic.

What challenges do CIOs face if called upon by management to introduce IoT into business processes, be it workflow, automation, or real-world operations?

Seth Ryding: An IoT solution is something the entire company should support. CIOs and IT managers must be well prepared to have a good plan on security and capabilities within the company and have a clear vision of how they want to build their solution.

Things move so fast and are so complex that the sooner you develop your solution and focus on customer value; it helps the operations process.

When is the best time to consider adopting IoT in business processes? If so, how do you minimize disruption and risk to existing operations?

Seth Ryding: I would say there is no time to wait. From a job perspective, we live in a time where you can recruit people from all over the world, which means it’s easier to learn skills in the areas you want to develop. It might just take a little different approach to how you do it.

What advice would you give CIOs and CTOs to help guide successful adoption of IoT into the business process?

Seth Ryding: You need to focus on the value you want to provide. Without the value tied to your connected solution, there really is no point in doing so.

Also, you need to be nimble, try not to complicate things too much. Build the solution that you can test and scale, then start deploying it.

Finally, you must have the support of the entire management team because this is a journey of transformation.

Click on the PodChat player to listen to the full discussion, including some interesting IoT integration use cases.

  1. In the context of a typical business operation – for example a financial institution, hospital or government – ​​what is the business value of IoT?
  2. How do the business and operational managers of these organizations see the IoT? Any misconceptions that may be hindering the adoption of IoT in business processes?
  3. For CIOs and IT managers, what are the challenges they face if they are called upon to introduce IoT into multiple business processes – for example process or workflow automation?
  4. Given the continuing uncertainties related to the pandemic. Is now the best time to consider adopting IoT in business processes? If so, what is the best approach to ensure minimal disruption to existing operations and minimized risks?
  5. What advice would you give CIOs and CTOs to guide the successful adoption of IoT in the business process?
  6. You talked about partnerships and key skills, what is Telenor Connexion’s value proposition in an organization’s IoT journey?

Related: Aeroporti di Roma’s digital transformation journey

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