Leveraging the Cloud Helps Insurance Service Providers Optimize Business Processes and Improve Customer Experience | State

Service providers that support a variety of virtualization options can help businesses prepare for the future, finds Frost & Sullivan

SAN ANTONIO, January 11, 2022 / CNW / – The insurance industry is accelerating the adoption of technology to improve interactions with customers, develop competitive solutions and optimize business processes. By digitizing solutions and partnering with new allies in the value chain, they can connect with customers in innovative ways and increase operational efficiency. They derive additional business value from their digital transformation by ensuring they use an ever-increasing flow of data, protect customer and business information from cybersecurity threats, and retain customers when technology facilitates supplier switching. .

The latest article by Frost & Sullivan, Modernizing the customer experience is driving the cloud for the insurance industry, discusses the need for the insurance industry to digitize processes to meet customer expectations. It also explores how leveraging the cloud’s ability to secure data, applications, and systems can be as good, if not better, than on-premises infrastructure.

To download the free article, please visit: https://frost.ly/6l1

“A clear strategy and the right cloud management partners can go a long way in helping organizations migrate to the cloud and reduce risk. The benefits of using the cloud in the insurance industry are obvious, ”said Roberta gamble, partner and vice-president at Frost & Sullivan. “Insurance companies that overcome internal hurdles early and increase their use of the cloud faster will gain valuable scalability and flexibility benefits, and excel in creating personalized yet effective customer experiences.

When evaluating managed platform services, key things to consider when selecting a vendor include:

  • Ability to support all major public cloud providers and on-premises environments using open source solutions. This allows applications to be developed with microservices, making it easier to integrate next-generation capabilities into customer applications.
  • Offer multiple virtualization options such as various hypervisors, containers, and Kubernetes, allowing the organization to develop software using the platform.
  • Ability to support a variety of development / operations services, APIs and microservices, which improves the customer’s ability to integrate advanced options such as mobility, AI and machine learning into their applications.
  • Facilitates the integration of industry-specific services and common business application suites such as SAP, Oracle, Workday or Salesforce.
  • Provide integrated security and compliance governance and hold certifications in all major industry or national regulations such as GDPR, HIPAA, and Center for Internet Security benchmarks.

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SOURCE Frost & Sullivan

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