Hyland RPA helps Funeral Directors Life automate new business processes



Prior to implementing Hyland RPA, Funeral Directors Life’s new eight-person business handling team was responsible for closing more than 2,000 contracts per week. Often, employees stayed after hours to focus their efforts on finalizing contracts. Fortunately, the insurance company’s “Hack Week” allowed developers to evaluate new solutions to fix the problems. During the week, a lead developer put together a fully described proof of concept to automate new case processing without adding staff. Just weeks after presenting the strategy, Funeral Directors Life added five bots, integrated into its OnBase platform, which automatically popped up information to settle 95% of incoming contracts. In an additional month, there was an 88% ROI on bots and a total elimination of latency in processing lines of business, as systems are continuously updated throughout the cycle. day rather than settling down at the end of the day.

“Before investing in RPA, we were looking to hire additional staff to help with manual and time-consuming processes. Instead, our robots now handle highly repetitive tasks, giving employees the ability to focus their time and effort on bigger and higher tasks. value work that improves customer experience and service, ”said Kyle swearingen, Vice President of Development at Funeral Directors Life.

As Funeral Directors Life has grown its new business by over 70 percent over the past four years up to a $ 350 million in 2021, the end-to-end automation solution has had a substantial impact by automating over 20,000 hours of manual processes to date. By the end of 2021, executives expect robots to complete about 90% of new business contracts, settling more than 2,000 contracts per week with the same number of employees.

“From process design to robot management, the Hyland RPA solution is intuitive and fun,” said Swearingen. “The integration between OnBase and Hyland RPA helped us design the perfect new business system.

For more information on robotic process automation for assurance use cases or the benefits of integrating RPA with content services, visit Hyland.com/RPA.

About Hyland
Hyland is a leading content service provider that empowers thousands of organizations to deliver better experiences to the people they serve. Find us on Hyland.com.

Media contact:
Megan Larsen
+1 440.788.4988
[email protected]


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