Fax remains a ubiquitous technology that underpins vital business processes and productivity

The secret life of the fax continues to meet many of the daily needs of businesses and consumers. Yes. The fax remains a ubiquitous technology, powering many things we all rely on, from finance and insurance to buying a home, healthcare and forgetting food on our plates.

That’s according to the latest research from eFax, the cloud-based fax solution for businesses.

Scott Wilson, Vice President, Sales and Service, eFax, explains, “The chances are you’re working in an office today with people who have no idea what a fax machine is or why faxing has been for so long the most efficient and effective way. communicate.

“It will surprise many that fax is still very much with us, but not in the way you might imagine. Its secret life continues to underpin many everyday business and consumer needs. »

At the end of 2021, eFax conducted an important research project to better understand the cloud-based electronic fax market and its dynamics. The survey interviewed 1,001 senior IT and business decision makers in large enterprises, small and medium enterprises (SMEs), and public sector organizations.

Key fax facts include:

  • Just over a third of us send and receive secure documents every day, another 34% do so 3 or 4 times a week
  • When asked about our baseline sample, 22% said they send and receive secure documents at least once a week
  • The number of fax users in organizations is also much higher than you might imagine. More than half of our sample – 54% – had between 6 and 50 users; A fifth said there were 51 or more users in their organization.
  • Fax usage is also expected to increase in over 37% of our sample, with 28% saying there would be no change, while only 35% thought they might see a decrease.
  • Over the past year, a staggering 64% of our sample said the number of secure documents they received hadn’t changed or had actually increased.
  • 45% of our sample send and receive confidential documents via password-protected email, and 43% said they use encrypted software for email
  • When it comes to fax, 35% use cloud-based fax systems, while 31% use a mix of cloud and traditional fax, while 15% of our sample stuck to their traditional fax machine. But these figures hide a lot of details when it comes to the different markets.
  • 68% see it lasting at least the next five years, while 14% of our users see it for the foreseeable future.

What documents do users assume are suitable for faxing?

  • Contracts 56%
  • Rental contracts 44%
  • Social accounts 31%
  • Commercially Sensitive Documents 28%
  • Documents containing bank details 26%
  • Patient records 24%
  • Documents containing PII 19%

Wilson continues, “Fax remains at the heart of many businesses and their operations. Its secret life underpins many organizations, fueling the effective communication of secure, legally binding documents today and for years to come.

“So it’s no surprise that the top driver of continued fax usage is security at 41%. But that is quickly followed by profitability at 36%, GDPR compliance at 34%, and the growing importance of cloud storage at 23%.

“Cloud fax providers have had to develop an infrastructure that ensures business users have the most secure, private and legally compliant way to transmit their confidential data to customers, suppliers, partners and other third parties. This is why the secrecy of the fax will remain at the heart of many business processes,” concludes Wilson.

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