Faster implementations of BOTs for business processes in 2021

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by Analytics Insight


May 26, 2021

The COVID-19 pandemic has led more and more companies to implement a digital transformation to revolutionize their customer communication systems and increase their internal processes. Artificial intelligence (AI) plays a fundamental role in 2021 as it is adopted by large and small businesses and enterprises. Many companies across industries are considering or have already adopted a digital-focused business strategy for growth and scale.

With the implementation of all new technology, it takes some time for companies to really benefit from it. With Robotic Process Automation (RPA), software users develop software robots, or “bots,” that can learn, mimic, and then execute algorithm-based business processes, creating systematic structure and reducing errors. RPA automation allows users or businesses to develop bots by capturing monotonous human actions.

RPA can help digital transformation in the areas of operational efficiency and consumer engagement by automating a large amount of business processes. RPA software bots can also interact and coordinate with any application in the same way as humans, except RPA bots can run 24 * 7, non-stop, much faster, and with the reliability and accuracy of 100%, thus minimizing errors.

RPA can help keep business processes up to date and maintain sustained service levels. RPA, also known as intelligent or intelligent automation, basically refers to advanced technology that can be programmed to perform multiple tasks, such as collecting data, generating responses, and establishing appropriate contact with others. processes and systems that previously required human interaction. In addition, Robotic Process Automation (RPA) can be deployed in different companies and divisions to automate various procedures, such as integration, payroll processing, order processing, data management and report aggregation. For example, for various business transactions or even for the onboarding of a new employee, the digital signature can prove useful, especially at these times.

A sudden increase in the implementation of bots (which lead to faster RPA) in business processes!

As businesses prepare for a world without Covid, RPA plays a critical role in improving productivity, maintaining efficient workflows, and supporting customer-facing activities. Automated robots can easily move through process frameworks and reduce errors in no time. It is the most flexible way to accomplish repetitive manual tasks typically performed by people and assign more value-added tasks.

In addition, as companies will hopefully return to a normal working environment later in the year or early next year, they will need ways to deal with the backlog caused by reductions in work. workforce caused by the pandemic. RPA bots can accelerate the setup and adoption of new work models and serve as a supporting infrastructure for the growing number of employees working from home. Bots in RPA implementations have privileged access to data sources and can extract and deploy that data to employees who might not have the ability (or authority) to access it. It’s a safer way to reduce data breaches and eradicate compliance and audit apprehensions.

The benefits of using faster BOTs (leading to faster RPA) for businesses can help in the following ways

1. Cost savings

Because it is highly automated, RPA increases the quantity and quality of work performed, giving human resources time to focus on direct customer contact and getting work that needs more attention.

2. Speed ​​and productivity

RPA is reducing the time needed to perform manual tasks by orders of magnitude, which has been of utmost importance during the pandemic. RPA robots can help healthcare facilities, for example, predict the number of ventilators needed and quickly decide whether they should be redirected to sites with the highest demands.

3. Reliable data

The RPA robot performs tasks accurately and precisely, without manual errors in process flow and data management. This provides support for the automation program to manage and minimize risk. RPA has the competence to perform types of exception handling tasks, where typically humans make simple repetitive decisions based on basic data or criteria.

4. Minimize cyber threats:

With RPA, sensitive data can be protected by layers of security. Data masking can be enhanced through the use of a security automation tool.

A new world of different working models is upon us. Millennials and Gen Z are digital natives and naturally comfortable with rapidly changing technology. So for this generation and those to follow, ultimately leading to higher engagement, better performance and greater innovation.

Companies that are not already considering BOTs that include RPA and other automation as a component of a larger work ecosystem could miss out on important opportunities for efficiency, improved quality of work, risk mitigation and ultimately growth.

In summary, RPA can be used as a tool to increase engagement and satisfaction and is a catalyst for continuous transformation that affects many dimensions of the workforce. It must therefore be connected to a larger talent management strategy, and companies will need to modify their operating models to maximize value and return on investment.

Author

Mr. Niraj Hutheesing, Founder and Managing Director, Cygnet Infotech

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