LAKELAND – Information technology company DSM in Winter Haven announced the acquisition of IT services provider, Cipher Integrations, Inc., from Lakeland.
The acquisition expands DSM’s delivery of the data assurance business, which protects basic digital infrastructure, ensures recovery capability and thereby reduces costly downtime, a press release said on August 31.
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As part of the acquisition, DSM will integrate Cipher’s offerings and engineering team into its own. Both companies and their customers will gain talented staff within the continuously growing DSM team and strengthen offerings for Cipher customers.
“Our acquisition of Cipher allows us to leverage our product strengths and strong customer focus because Cipher, like DSM, has focused heavily on customer satisfaction,” said David Robinson, Founder and CEO of DSM. DSM’s Net Promoter Score of 85+ is the best example of our commitment to customer satisfaction, and it is always our number one priority. ”
“Completion of this acquisition aligns with our strategy of satisfying our customers, while developing our core business as we grow to become the dominant player in the data assurance market,” a- he continued.
DSM’s services include data protection and rapid disaster recovery after a data breach or ransomware attack. The acquisition of Cipher expands DSM’s customer base and strengthens these offerings, which also include fully managed paths to the cloud, information security and colocation, the press release said.
“DSM incorporates many of the core values and beliefs that Cipher has embraced over the past 18 years, which made it an easy decision to move forward with them in this acquisition,” said Todd Baylis, Founder and CEO of Cipher Integrations. He added that the transition will be a smooth one for his customers due to DSM’s commitment to customer service.