centrexIT Launches Next Generation Platform to Streamline IT Service Management | Business


SAN DIEGO – (BUSINESS WIRE) – November 17, 2021–

centrexIT, an IT service provider (IT) helping businesses thrive through technology, today announced the launch of Pzzle, a leading-edge platform designed to streamline the delivery of IT services to customers. Designed in partnership with Dreamtsoft, the development team behind ServiceNow, Pzzle is the premier platform for IT service management (ITSM) and rapid enterprise-grade application development. By combining speed of innovation, product flexibility and multi-tenant segmented architecture, Pzzle extends support for traditional Managed Service Providers (MSPs) and improves customer experience, data quality and security.

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Pzzle by centrexIT is the industry’s first rapid application development platform designed with a multi-tenant, data sovereign architecture. (Graphic: Business Wire)

“For several years we have been developing Pzzle with Dreamtsoft and are now excited to use it with our customers,” said Dylan Natter, CEO of centrexIT. “Pzzle will be extremely beneficial for the customer experience of our customers. It offers improved security, functionality and automation, and increases overall flexibility. These abilities solve a growth problem that others in the MSP industry may or may not know they have. In addition, future service offerings will allow our customers to build and scale their own applications on a consolidated platform without the heavy burden of development costs.

Pzzle is a comprehensive IT solution that serves as the primary platform for an organization to manage its entire IT ecosystem. It offers improved customer experience, security, data and systems automation, and cost consumption management. Typically, universal applications are implemented in small and medium-sized MSPs. Instead, the Pzzle application development platform can be calibrated to suit each MSP’s environment and specific business needs, facilitating faster service response times, more flexible solutions. and new technologies. Additionally, to deal with growing cybersecurity threats, Pzzle integrates with a client’s identity management system. This allows centrexIT to use this same data source to identify active users and report malicious activity in real time before a potential threat develops.

Mature IT organizations have already widely adopted the Information Technology Infrastructure Library (ITIL) 4, which is a set of best practices designed to deliver more efficient and effective IT services. Additionally, Version 4 introduces the Services Value Chain, an operating model that describes the key activities required to consistently deliver value through the creation and management of IT products and services. Pzzle is built on the ITIL 4 framework, enabling full implementation of ITIL standards at an affordable price for small and medium-sized MSPs and their customers.

In its next phase of development, Pzzle will provide MSP customers with access to a portal where they can track consumption, request services and examine activity in real time. Scheduled to be deployed in the first quarter of 2022, these interactive features will allow organizations to be more concrete in their IT management. To inquire about Pzzle, contact Sean Ernst at [email protected]

About centrexIT

centrexIT helps small and medium-sized businesses focus on their success by delivering a seamless, value-driven IT experience. With a wide range of services available, such as management and consulting in information technology (IT) and information systems (IS), centrexIT integrates the best solutions to establish stable, scalable and secure technological environments. Since its founding in 2002, a commitment to consistently providing excellent and quality customer service has defined centrexIT as the leading provider of managed IT services in Southern California. To view centrexIT’s product and service offerings, or to join the centrexIT team, visit www.centrexIT.com.

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CONTACT: Olivia Metcalfe

The Townsend Team

[email protected]



SOURCE: centrexIT

Copyright Business Wire 2021.

PUB: 11/17/2021 9:10 a.m. / DISC: 11/17/2021 9:10 a.m.


Copyright Business Wire 2021.


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