Automate business processes – News

Ben Locke, Vice President, Software (MESA) at Kofax on Using Technology to Improve Efficiency

Ben Locke, Vice President of Software at Kofax

By Mohamed Ali Bandial

Posted: Thu, 25 Nov 2021, 06:13 PM

How does KOFAX define itself as a business?

It’s about understanding end-to-end business processes. When you do this, you realize that most processes require the collection and analysis of documents, the exchange of information between people and systems, and the ability to understand and control how all of these combine to get results. Our intelligent automation platform delivers these capabilities, helping organizations transform business processes, reduce manual work and errors, minimize costs, and improve customer engagement. We combine RPA, cognitive capture, process orchestration, mobility, engagement and analytics to facilitate implementations and achieve dramatic results.

How can you help organizations bridge the disconnect between the back-end and the front-office to ensure a good customer experience?

Kofax has worked with organizations to automate manual and repetitive tasks and make greater use of the cloud. In addition, as our customers take advantage of technology to automate and digitize back office functions, including invoice processing, document receipt and remote exception management, they improve their efficiency and deliver a higher level of efficiency. superior service to customers. When staff can’t make it to the office, intelligent automation ensures that the data gets to them. Via the cloud, teleworkers have access to all the information they need to keep the business running smoothly. Digital assistants are precise and fast. They handle mundane and time-consuming tasks including data collection, systems entry, and communications routing, freeing up the back office team to take on more critical work. And with document scanning, image capture, electronic signatures and other digital technologies, the information employees need is right at their fingertips.

The biggest question right now or the biggest problem is change management, people worry that technology will take over their jobs in the future. Have your customers faced the same issues?

The reason so many employees are happier after implementation is because manual, repetitive, time-consuming tasks are taken away from them. Most organizations then redeploy these workers to higher value-added, more interesting and more rewarding activities. And once they realize they can devote more time to strategic work that engages them and benefits the organization, employees begin to lose their apprehension. The organizations we work with help employees understand their benefits, while addressing their fears head-on. The first step is to understand that automation doesn’t mean automating everything. Intelligent automation works best when organizations find the right balance between the work done by machines and the work that people have to do.

We have seen how the pandemic has played a catalytic role in pushing organizations towards their digital adoption journeys. How has Kofax contributed to its customers during these difficult times?

Kofax works with customers to automate business processes to support their now widely distributed workforce while maintaining productivity. We’re also helping clients move towards a more agile and resilient model so they’re better prepared for the next major disruption. The pandemic has demonstrated how impacted organizations can be (staff, supply chains, distribution, etc.) and how long these challenges can persist. Organizations that have created a flexible digital infrastructure will not only be better equipped to survive the next crisis, but they will also be able to thrive once the crisis is over.

What are the three sectors that have had the most impact on your offers and why?

Finance and accounting for future-proof operations by eliminating manual processes to strengthen controls, speed up reporting and empower employees. Customers digitize procure-to-pay, order-to-cash, and record-to-report processes to eliminate data entry errors and reduce processing times at a fraction of the cost of labor human only. Customer engagement to create frictionless experiences by automating customer interactions – achieving operational efficiency and automating the most time-consuming operations in customer onboarding and management processes. Operations to automate, manage, and govern information distribution workflows to maximize workforce, optimize costs, and improve efficiency on a single, unified automation platform. Kofax automates any operational workflow in finance, IT, human resources, customer service, and more.

How do you define innovation at Kofax?

Kofax defines innovation as the continuous improvement of our customers’ ability to transform their customer experience and the way they operate internally. We do this by investing in the parts of our solutions that have the greatest impact, such as artificial intelligence and low-code development. These are technologies that contribute to transformation success not only at a few points in a process, but across entire workflows.

Can you tell us more about TotalAgility®?

Kofax TotalAgility is the workflow orchestration engine within our intelligent automation platform. It has over 50 low-code, document intelligence, process orchestration and connected systems capabilities, minimizing the need for costly custom coding or multiple solutions from different vendors. Think of TotalAgility as the design and control center of the workflow transformation process. This is where a graphical model of an entire process is created, including:

• Where documents and other information are imported from

• How information is classified and used throughout the workflow.

• Where are the decision points and what actions are taken based on those decisions.

• Where automated processes are initiated and humans are in the driver’s seat.

Low-code capabilities allow citizen developers to quickly design, automate, and transform critical workflows while respecting existing governance and IT protocols. All users, regardless of their technical skills, can quickly automate workflows, meet immediate business needs, and generate rapid returns on investment.

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