AB InBev GCC sets new standards of excellence across its business processes

Save Millions of Dollars in Business Processes with Process Mining India – Business Wire India AB InBev Global Capability Center (AB InBev GCC) today announced the establishment of a Process Mining Center of Excellence (COE) to help improve the efficiency of its business processes. This COE, established in the latter part of the previous year, will help AB InBev identify opportunities to streamline its operations.

Established in partnership with process mining and fulfillment management pioneer Celonis, AB InBev GCC first implemented a pilot program in Brazil to examine buy-to-pay, order-to-pay and payment and company audit. The company was able to save millions of dollars in value realization after identifying potential interventions to cap the outlets. Subsequently, the company implemented the program in the Central America area to increase efficiency in the global finance and logistics area. This success was followed by deployment in centers in the United States, Mexico and Europe, where AB InBev GCC implemented a process extraction COE to increase capacity in different areas.

The COE had a significant impact on the company’s logistics, where it was able to improve on several fronts, including a 6.6% increase in overall capacity, a 4.1% reduction in the number of trucks used for delivery and an 8.5% increase in compliance time.

Speaking about the success of the COE, Sanjeev Ravindranathan, Global Director – Operations, AB InBev GCC said: “Logistics is a complex function with thousands of deliveries to be made in a day. Our process mining capability allows us to consolidate information at different levels and leverage the information to optimize the delivery process. Previously, our trucks had an 83% success rate in delivering an order on the first attempt. Process Mining has allowed us to increase this success rate to 86% while helping us save millions of dollars. AB InBev GCC’s process mining provides an ideal delivery window for drivers to reduce rejects, manage optimal load volume and highlight when vehicles are overloaded or underloaded. This impacts costs, ensures driver safety and improves first-attempt deliveries, allowing us to reduce delivery cycles and processing time.

“We have traditionally looked at data mining to gain insights and drive business value. However, merging process mining with data mining will help the industry move towards a more sustainable future by making E2E adjustments to derive value rather than looking at scattered pockets of value.” , adds Sanjeev.

About AB InBev GCC Anheuser-Busch InBev is a publicly listed company (Euronext: ABI) based in Leuven, Belgium, with secondary listings on stock exchanges in Mexico (MEXBOL: ANB) and South Africa ( JSE: ANH) and with American Depositary Receipts on the New York Stock Exchange (NYSE: BUD). As a company, we dream big to create a happier future. We’re always looking to provide new ways to experience life’s moments, move our industry forward, and make a meaningful impact in the world. We are committed to building great brands that stand the test of time and brewing the best beers using the best ingredients. Our diverse portfolio of over 500 beer brands includes global brands Budweiser®, Corona® and Hoegaarden®. Our brewing heritage dates back over 600 years, spanning continents and generations.

AB InBev’s Global Capability Center (AB InBev GCC Services India Private Limited) was incorporated in 2014 as a strategic partner of Anheuser-Busch InBev. AB InBev GCC has evolved from a transactional back office to an innovation hub, harnessing the power of data and analytics to drive growth in critical business functions such as operations, finance, human resources and technology. Spread over 7 zones and 50 countries, it now employs more than 2,000 people. AB InBev GCC has been certified Great Place to Work®; recognized as one of India’s Top 5 Companies for Data Scientists to Work For by Analytics India Magazine, 10 Best Workplaces for Women 2021 by Great Place to Work®, ET Best Organizations for Women 2022 and awarded multiple recognitions for employee engagement talents and innovation by NASSCOM and Zinov.


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